Frequently Asked Questions
Everything you need to know about shopping with Kindra.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, which typically takes 3-5 business days. Orders over $50 qualify for free standard shipping within the continental United States.
What is your return policy?
We accept returns on all unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Kindra only ships to addresses within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.
How do I contact customer support?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing support@kindra.com.